{"id":26089,"date":"2024-04-15T10:30:00","date_gmt":"2024-04-15T10:30:00","guid":{"rendered":"https:\/\/muse.international\/?p=26089"},"modified":"2024-06-12T06:13:55","modified_gmt":"2024-06-12T06:13:55","slug":"interview-with-he-zhu-from-the-united-states","status":"publish","type":"post","link":"https:\/\/muse.international\/index\/interview-with-he-zhu-from-the-united-states\/","title":{"rendered":"Interview with He Zhu from the United States"},"content":{"rendered":"\n

He Zhu is a Senior User Experience Designer at JPMorgan & Chase, working on the Navigator platform. He previously worked on a care management system at Philips, focusing on creating seamless and enjoyable customer experiences. He is passionate about using ‘design thinking’ to create solutions that connect users and their dilemmas.<\/p>\n\n\n\n

Q1. Please give us a brief bio of yourself and your background.<\/strong><\/p>\n\n\n\n

Hi, my name is He Zhu. As a User Experience Designer, I create environments where science, art, engineering, and design come together harmoniously to create seamless and enjoyable customer experiences. I have used ‘design thinking’ to better understand the challenges of designing and building products at scale, across disciplines.<\/p>\n\n\n\n

Q2. What made you become\/why did you choose to become a product designer?<\/strong><\/p>\n\n\n\n

One reason that draws me to user experience is that It’s all about making sense, everything we do as a designer is to seek the connection between users and their dilemmas and figure out how we can help them.<\/p>\n\n\n\n

Q3. Tell us more about your business\/company, job profile, and what you do.<\/strong><\/p>\n\n\n\n

Currently, I am a Senior UX Designer on the Corporate and Investment Banking team at JPMorgan & Chase. I focus and lead on a platform called Navigator, which is the unified Payment Servicing desktop platform to streamline the customer service experience. We are trying to unify and understand customer data to derive insights that power personalized experiences.<\/p>\n\n\n\n

Before joining the company, I worked in the sleep and respiratory care team at Philips. I focus and lead on a platform called CO, which is a care management system enterprise software. Care Orchestrator is a cloud-based application that connects home care providers, physicians, and payers with patients \u2013 helping users manage the entire health continuum.<\/p>\n\n\n\n

Q4. What does \u201cdesign\u201d mean to you?<\/strong><\/p>\n\n\n\n

I believe that UX design encompasses a holistic approach that blends creativity, empathy, and problem-solving to craft meaningful and impactful user experiences.<\/p>\n\n\n\n

Q5. What\u2019s your favorite kind of design and why?<\/strong><\/p>\n\n\n\n

My favorite design is clean and solves the user’s problem which is Designing with a deep understanding of users’ needs, behaviors, and preferences. It involves conducting user research, creating personas, and empathizing with users throughout the design process.<\/p>\n\n\n\n

Q6. To you, what makes a \u201cgood\u201d design?<\/strong><\/p>\n\n\n\n

A good design should address users’ pain points and solve their problems through intuitive and efficient interfaces. This involves identifying problems in existing designs or conceptualizing new solutions from scratch.<\/p>\n\n\n\n

Q7. Describe your design style and its main characteristics.<\/strong><\/p>\n\n\n\n

With my background in Interactive Design and Motion Media Design. I think balancing functional elements with visual appeal creates an aesthetically pleasing interface. This involves considerations such as color theory, typography, and visual hierarchy. I value the process of understanding the right problem and patience in digging into the key insight behind each dilemma. I am always ready to create a better solution and hold unbiased empathy for users.<\/p>\n\n\n\n

Q8. Tell us about your design process.<\/strong><\/p>\n\n\n\n

In my field of interactive design, I mainly focus on training in human-centered design. Projects are more about doing research and finding and solving the right problems. The objects are more about web and mobile applications contributing to multiple digital user experience engagements and translating conceptual ideas into exceptional design solutions.<\/p>\n\n\n\n

Q9. Do you think your country and its cultural heritage has an impact on your design process?<\/strong><\/p>\n\n\n\n

Cultural heritage plays an important role in shaping a UX designer’s perspective and approach to design. Embracing diversity and cultural sensitivity can enrich the design process is important to me. Cultural norms and behaviors vary across regions, affecting how users interact with digital products. Designers with an understanding of their country’s cultural context can better tailor user experiences to meet the needs and expectations of their target audience.<\/p>\n\n\n\n

Amidst rising sea levels and warming oceans, extended droughts imperil crops, wildlife, and freshwater supplies. From Arctic polar bears to marine turtles near Africa, our \u2026 (Read more at NY Product Design Awards<\/a>).<\/p>\n\n\n\n

Read more about this interview<\/a> with Yan Chen for Happy Theme Park, the Silver Winner of the 2023 NY Product Design Awards.<\/em><\/em><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

He Zhu is a Senior User Experience Designer at JPMorgan & Chase, working on the Navigator platform. 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