{"id":22940,"date":"2024-01-24T03:02:46","date_gmt":"2024-01-24T03:02:46","guid":{"rendered":"https:\/\/muse.international\/?p=22940"},"modified":"2024-06-12T05:59:11","modified_gmt":"2024-06-12T05:59:11","slug":"interview-with-mengzhu-ouyang-of-finix-payments-inc","status":"publish","type":"post","link":"https:\/\/muse.international\/index\/interview-with-mengzhu-ouyang-of-finix-payments-inc\/","title":{"rendered":"Interview with Mengzhu Ouyang of Finix Payments Inc"},"content":{"rendered":"\n


Mengzhu Ouyang is an engineer-turned-designer who is motivated by a desire to connect people with technology. Over the past 5 years, Ouyang has contributed to a variety of products in sectors including personal banking, supply chain management, and payment processing.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Q1. Please give us a brief bio of yourself and your design background.<\/strong><\/p>\n\n\n\n

I am Mengzhu Ouyang but I also go by Olivia. I\u2019m an engineer-turned-designer and I\u2019m driven by a passion to bridge the gaps between people and technology. In the past 5 years, I have worked on a diverse range of products across personal banking, supply chain management, and payment processing.<\/p>\n\n\n\n

Q2. What made you become\/why did you choose to become a designer\/artist?<\/strong><\/p>\n\n\n\n

From the outset of my career in design, curiosity has been my primary motivator. While electrical engineering laid the groundwork, human-centred design has brought me closer to understanding and enhancing the user experience. It offers a unique platform to delve into why specific interactions or visual patterns succeed or fail.<\/p>\n\n\n\n

Collaborating with a diverse array of talented individuals, each with different backgrounds, is something I relish. Sharing and refining ideas with them enriches my work and perspective. For me, being a designer is not just a profession; it’s the fulfillment of a dream, allowing me to blend my technical knowledge with creative problem-solving.<\/p>\n\n\n\n

Q3. Tell us more about your agency\/company, job profile, and what you do.<\/strong><\/p>\n\n\n\n

I am presently employed at Finix, a prominent provider in the payments technology sector, known for empowering businesses to manage online and in-person payments seamlessly. Our diverse clientele ranges from startups to large publicly traded companies, including cutting-edge software platforms, dynamic marketplaces, payment facilitators, and independent merchants. At Finix, we specialise in streamlining payment processing, eradicating manual workflows, elevating customer experiences, and accelerating revenue growth for our clients.<\/p>\n\n\n\n

As a product designer, I lead projects across different payment lifecycles to craft intuitive dashboard workflows so our customers\u2019 payment operation teams can reduce time spent on manual tasks and garner deep insights from contextual payment data.<\/p>\n\n\n\n

Q4. What does \u201cdesign\u201d mean to you?<\/strong><\/p>\n\n\n\n

For me, design is synonymous with problem-solving. It involves a rigorous process of identifying issues, then addressing them through user research, brainstorming sessions, and validation. Crucially, design demands user testing to ensure that the most effective solution is found within the specific context.<\/p>\n\n\n\n

I don\u2019t view design as an exclusive, creative secret reserved for designers alone. Instead, I embrace and apply design thinking in all aspects of my life, both professionally and personally. I actively engage with others, sharing ideas and perspectives, in pursuit of the most effective solutions. This collaborative approach not only broadens my understanding but also enhances the overall quality of the outcomes.<\/p>\n\n\n\n

Q5. What\u2019s your favorite kind of design and why?<\/strong><\/p>\n\n\n\n


I find myself deeply intrigued by exceptional service design experiences, like the immersive journey through an IKEA showroom, the captivating narrative of a museum exhibit, or the ingeniously crafted waiting lines at Disney parks. I take great pleasure in dissecting the meticulous thought process designers employ at each user interaction point.<\/p>\n\n\n\n

These everyday encounters with outstanding design not only pique my curiosity but also serve as a constant source of inspiration, influencing my approach to design and creativity.<\/p>\n\n\n\n

<\/p>\n\n\n\n

\n\n\n\n

Winning Entry<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Read more about this interview<\/a> with Danilo Villanueva of Makina & Co, the Platinum Winner of the 2023 London Design Awards.<\/em><\/em><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Mengzhu Ouyang is an engineer-turned-designer who is motivated by a desire to connect people with technology. 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